CONTACT US

To reach our customer support team, please email us at info@photogiftlab.com.

Policies

Return Policy

Photo Gift Lab facilitates the return of items under specific conditions. Returns are accepted provided that the item is in the same condition as it was received—unused, unwashed, with original tags, and in its original packaging.

The following items are excluded from returns:

  • Products marked as final sale

  • Gift cards

  • Bespoke items

  • Custom-made products (e.g., T-shirts and Tank Tops printed on demand)

  • Promotional items received as “gift with purchase”

The return window is 30 days, starting from the date the order is marked as delivered by the shipping carrier.

Return shipping fees are the responsibility of Photo Gift Lab, unless stated otherwise. Once the returned items are received, they will be inspected. Refund eligibility is determined based on this inspection. Customer funds may be temporarily held during this process to prevent fraudulent or unauthorized returns and to ensure fair processing.

Please note that this return policy may be updated at the sole discretion of Photo Gift Lab. Any changes will be communicated through appropriate channels.

To initiate a return request, please provide your order ID and shipping address via our returns portal or by contacting us at info@photogiftlab.com.


Cancellations and Order Modifications Policy

Order cancellations or modifications must be submitted in writing within 1 hour of placing the order. After this window, your order may already be in production or fulfillment, and would therefore fall under our return, exchange, or store credit policies.

This policy applies only during business hours. Requests submitted outside of business hours will be processed as soon as our team is available but may not fall within the one-hour window.

Shipping Policy

Eligible Destinations:
Photo Gift Lab offers shipping services to the 48 contiguous U.S. states, Washington D.C., Alaska, and Hawaii.

Order Fulfillment:
Unless otherwise indicated on a product page, our fulfillment team is allowed up to 2 business days to pick, pack, and ship in-stock orders.
For custom, print-on-demand items, processing may take up to 10 business days before shipping, as these products are made to order.

Shipping Timing:
Shipping options and costs will be shown during checkout. Once processed, orders are dispatched immediately, and most packages arrive within 3 to 7 business days.

Order Tracking:
Tracking details are sent via email when your order ships. You can use this tracking number to monitor your shipment’s progress. If shipped via DHL, please ensure your browser settings allow secure content to view their tracking page.

Shipping Updates:
All fulfillment and shipping updates will be emailed to the address used during checkout.

Exchanges and Store Credit Policy
Photo Gift Lab allows exchanges or issues store credit in certain situations. To qualify, items must be:

  • Unused, unwashed, with all original tags attached

  • In their original packaging

  • Not marked as Final Sale, and not gift cards, custom “bespoke” designs, or gifts-with‑purchase

Exchange & Store Credit Window
You have 30 days from the carrier’s “delivered” date to request an exchange or store credit. Return shipping label costs are your responsibility unless otherwise specified in a promotion. Once we receive and inspect your return, we’ll confirm eligibility and issue store credit or arrange the exchange. Funds may be temporarily held to verify condition and help prevent fraud.

How to Request
Submit your order ID and shipping address via our exchange portal. We’ll send instructions for returning your item.

Please note this policy may change at our discretion; any updates will be posted on our site. By completing a purchase, you agree to these terms.

Chargebacks Policy


At Photo Gift Lab, we aim to resolve any issues directly. Before initiating a chargeback with your bank, please contact our support team at info@photogiftlab.com.

  • Chargeback Fees: If a chargeback is filed without first contacting us or is deemed frivolous, we reserve the right to charge an administrative fee (communicated before assessment).

  • Investigation: We’ll review order details, communications, and any evidence you or your bank provide. This process can take several weeks.

  • Outcome: If the chargeback is upheld, we’ll comply with the bank’s decision. If it’s reversed in our favor, any refund will be reinstated as a charge.

 

Discounts Policy


We love rewarding loyalty. Here’s how our discounts work at Photo Gift Lab:

  1. Promotional Discounts

    • Percentage (e.g., 20% off) or fixed‑amount (e.g., $10 off) deals on selected items.

    • Communicated via website banners, email, or social media.

  2. Seasonal Sales

    • Special events around holidays or milestones.

    • Limited‑time pricing on a broad selection.

  3. Volume Discounts

    • Automatic savings for bulk purchases (contact us for thresholds and details).

  4. Special Offers

    • Bundle deals, BOGO promotions, and partner collaborations.

  5. Coupon Codes

    • Enter at checkout for additional savings. One code per order unless otherwise stated.

Terms & Conditions

  • Discounts cannot be combined unless explicitly allowed.

  • We do not retroactively apply discounts.

  • Discounted prices apply only during the stated promotion period.

  • Taxes and shipping fees are not discounted unless noted.

  • We reserve the right to modify or cancel any promotion at any time.

By shopping with Photo Gift Lab, you accept these policies. If you have questions, email us at info@photogiftlab.com.